Last updated: 30 November 2025
1. General principles
LudoRummy Royale offers real‑money skill‑based games. Once you join a game and the session has started, the result usually cannot be reversed. For this reason, refunds are limited to specific situations described below.
By depositing funds or participating in games, you agree to this Refund Policy in addition to our Terms & Conditions.
2. Deposits and unused balances
Amounts you add to your in‑app wallet are generally non‑refundable once successfully credited, except where required by law or where a payment was clearly processed in error.
- Unused wallet balances can normally be withdrawn to your verified bank account or UPI ID in line with our withdrawal policies.
- If a deposit is incorrectly charged or credited multiple times, we may reverse or refund the duplicate amount after confirming with the payment gateway.
- Gateway convenience fees or bank charges are controlled by your payment provider and may not always be refundable.
3. Game entries and contests
Entry fees paid to participate in games, rooms or tournaments are considered final once a game has been joined and is scheduled to start.
- No refund is provided if you leave a game voluntarily, are disconnected due to your internet/device issues, or are disqualified under the game rules.
- If a game fails to start or is cancelled due to a technical issue on our side, we may credit the entry fee back to your wallet or rerun the contest.
- Where a game result is clearly incorrect due to a verified system error, we may adjust balances or re‑settle the game in a fair manner.
4. Bonuses, promotional credits and rewards
Promotional amounts such as welcome bonuses, cashback, free entries or referral rewards are not real cash until converted according to the offer terms.
- Bonuses and free credits are not refundable and may expire if not used within the specified validity period.
- We may cancel or adjust bonuses in cases of abuse, multiple accounts, fraudulent behaviour or technical misuse as described in our Terms & Conditions.
5. Payment failures and chargebacks
If your bank or payment provider reverses a transaction (chargeback), we may temporarily restrict withdrawals or gameplay until the issue is resolved.
- Where a chargeback is found to be valid, corresponding wallet credits and winnings may be reversed.
- Unjustified or fraudulent chargebacks may lead to account suspension and reporting to relevant partners or authorities.
6. Special circumstances and regulatory requirements
In the event of regulatory changes, platform closures or directives from authorities, we may be required to return certain user balances within a defined time window, subject to applicable rules.
Any such process—including timelines, eligibility and documentation—will be communicated on the website, in‑app or via registered contact details where reasonably possible.
7. How to request a review or refund
If you believe a transaction or game outcome is incorrect and may qualify for a refund or adjustment, please contact support as soon as possible with:
- Your registered username and mobile number or email address.
- Relevant transaction IDs, screenshots or gateway reference numbers.
- A clear description of the issue (for example: duplicate charge, game crash, wrong credit).
Requests are generally reviewed in the order they are received. We may ask for additional information, coordinate with payment partners and then inform you of the outcome in a reasonable time frame.
8. No guarantee of refunds
Submission of a request does not guarantee that a refund will be issued. Decisions are made based on this policy, our Terms & Conditions, transaction records, technical logs and applicable law.
9. Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, payment flows or legal requirements. The “Last updated” date at the top shows when it was most recently revised.
Material changes may be highlighted in‑app or on the website. Continued use of LudoRummy Royale after changes take effect means you accept the revised policy.
10. Contact details
For questions about this Refund Policy, please contact:
Email: support@ludorummyroyale.fun
Website: https://ludorummyroyale.fun
This Refund Policy is intended as a general framework and may not cover every possible situation. It does not replace any rights you may have under applicable consumer‑protection laws, which will prevail in case of conflict.